National Guardian

  • Customer Communications Specialist

    Req No.
    2018-1611
    Job Locations
    Madison - West
    Category
    Customer Service/Support
    Scheduled Hours
    8:30 - 5:00 Monday - Thursday and 8:00-4:30 Friday
  • Overview

    Customer Communication Specialist will be responsible for answering inbound calls and making return outbound calls, offering outstanding customer service and providing resolution to customer concerns.

    Responsibilities

    Communicate with a high level of professionalism, patience, and understanding to callers.

    • Function comfortably in a fast-paced, performance-based call center environment where every call may be monitored, recorded, and/or assessed.
    • Interpret policy provisions to determine methods of effecting desired changes such as a change of beneficiary, type of insurance, or change in method of premium payment.
    • Follow the processes and procedures that the call center requires for handling calls.

    Qualifications

    • Strong communication skills -- verbal, listening, and written
    • Ability to work autonomously and work well under pressure with strong attention to detail.
    • Must be detail oriented in a fast paced environment
    • Experience with Microsoft Office including Excel and Word
    • Must be customer, internal and external, focused

    Education/Experience

    • High school diploma or equivalent required
    • Two years customer service/call center experience preferred

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