National Guardian

  • Multi-Line Claims Representative

    Req No.
    Job Locations
    Madison - Downtown
    Scheduled Hours
    Unknown - TBD however between 7am and 5pm is my assumption
  • Overview

    Claims processing is the principle component of this position.  Employees must be able to effectively communicate and correspond with both external and internal customers, including policyholders, agents, funeral directors, and beneficiaries.   Employees are responsible for processing most types of traditional and acquisition claims and service requests, and for providing phone support to customers.



    Required Knowledge, Skills and Abilities:

    1. Intermediate communication skills--oral and written.
    2. General PC and office machine knowledge.
    3. Typing skills of at least 45 words per minute and 5500 keystrokes per hour alphanumeric.
    4. Knowledge of basic accounting skills
    5. Ability to work within a team environment.
    6. Ability to remain organized and detail-oriented while multitasking or task-switching

    Education and Training:

    1. High School Graduate or equivalent.



    1. One year claims processing experience or equivalent business/office experience.
    2. Two years customer service or insurance/financial experience preferred.


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